At DYCStore, we want you to be completely satisfied with your clothing purchase. However, if you are not, we offer a 14-day return and refund policy under the conditions outlined below.
Returns
Eligibility for Returns:
To be eligible for a return, your item must be:
- Unworn, unwashed, and in the same condition that you received it.
- Returned in its original packaging with all tags attached.
- Accompanied by proof of purchase (order receipt or confirmation email).
Non-Returnable Items:
The following items are not eligible for returns:
- Customized or personalized T-shirts with uploaded designs.
- Sale or clearance items unless they are defective or damaged upon receipt.
Refunds
Refund Process:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 5-7 business days to your original payment method.
Partial Refunds:
Partial refunds may be granted for:
- Items that are not in their original condition (e.g., damaged or missing parts not due to our error).
- Returns initiated after the 14-day return window at our discretion.
Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us at [insert email address] within 14 days of receiving your order.
Return Shipping
- Customers are responsible for paying the return shipping costs unless the item is defective, damaged, or incorrect.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted unless otherwise stated.
Contact Us
If you have any questions about this policy or need assistance with a return, please reach out to us:
- Email: [email protected]
- Phone: +91 8825640940
We’re here to ensure you have a smooth and hassle-free shopping experience!
Let me know if you’d like to make any adjustments.
